About Us

One 4 All was first established in 2001 by Anne Stichbury as an outsourcing contact centre. Whilst its primary focus is in Outbound contacts, it also has a training branch and is an Emergency Contact Centre for local authorities and tertiary institute. One 4 All also provides consultation services.

Our clients are as diverse as are their requirements. What doesn’t change though is the need to provide a consistently high standard of service, to be able to react quickly to our clients changing needs and to be able to promote their business in the best possible light. Another words “Ownership.”

Amongst our clients are Tertiary Institutes, Market Research Companies, Regional Councils, Fresh Produce Providers , Business Mentors, Real Estate, Private business and Fund Raising Charitie. Many of our clients are based overseas and a large percentage of our calls are to Australia. Distance is not an issue and charges to any overseas destination remains the same. We understand that our business relies on our credibility, we look for a long term relationship with our clients and that means at the minimum delivering on our promises. And that commitment has seen One 4 All retaining its clients and growing consistently.

One 4 All is situated in the Palmerston North City Council Building. At present we have 42 seats. However we do have room for extending this and will do so for ongoing clients. We have the luxury of being able to choose qualified staff from the UCOL (Manawatu Polytechnic) Call Centre Operations courses, which are run by One 4 All at our premises for a period of three months each. As many Government and private businesses have discovered, Palmerston North is the ideal place to establish a Contact Centre, from a technical point of view, a cost point of view and because of the abundance of well trained and available Call Centre Staff.

Product Knowledge

We recognise the importance of having as much relevant product knowledge available to our Customer Service Representatives as possible. We encourage our clients to be part of this process. With all outbounding projects, as a minimum, we carry out the following:

Create a product and procedure manual. This includes a step by step guide to procedures, brochures and information sheets on products and clear objectives. It also would normally include answers to commonly asked questions and contact details.

Creation of a training data base. We do not expect our staff to start taking calls before they are comfortable with the scripting and supporting computer program.

Briefing of staff. Staff are briefed before the commencement of any new project, by either the Call Centre Manager or Team Leader. Any questions that come up during the course of telemarketing are forwarded via the Team Leader to the Call Centre Manager for clarification.

Client Briefing. Often our clients become part of our briefing process. This ensures the we have correct and up-to-date information for our Customer Service Representatives.

What makes us so special?

Staffing and Location

Palmerston North is a Call Centre hub with over 20 Call Centres situated in the Manawatu region. A highly educated workforce, cheaper wages and easy living make this an ideal place to find suitable staff. In fact much of the country has discovered how the unique demographics of Palmerston North make this the ideal place to set up a Contact Centre. Land Transport, The Inland Revenue and Telecom have all moved their Centres here within the last year to take advantage of the regions features.

Palmerston North was the first area in New Zealand to set up a Call Centre Cluster. Instead of competing against each other, Contact Centres within our region work together to ensure the professionalism in this area. This has resulted in the introduction of the Call Centre Certificate, taught by Anne Stichbury on behalf of the local Polytechnic. And the introduction of qualifications throughout the Manawatu region. We wanted to create a City that had a reputation for professional Call Centre staff.

Staff turnover is far less than in the main centres. Many of our staff have first undergone three months of training with us on a call centre course prior to employment. Our staff are not paid on commission, instead being paid a fair market wage and given additional benefits for exceeding targets. This means our staff are focused not just on getting the sale but on building a rapport with your clients. It also means greater staff retention and better product knowledge.

Points of Difference

  • A pool of qualified staff
  • A training centre - giving us the tools, ability and resources to provide you with the best staff and to up-skill staff at a moments notice.
  • Situated in Palmerston North City as many Centres have found, means lower overheads, more abundance of qualified staff, much higher staff retention and less travel concerns. For our customers this means lower costs, better product knowledge and quicker response rates.
  • Reporting tailored to your individual dealers needs. Plus the ability to remote view.
  • Room for growth
  • Backup phone and power systems - Your business need never stop.
  • Your calls will be made at times and days that will give you the best hit rates, not on what best suits our needs.
  • We’re looking for a partnership with our clients. We’re looking at a long term relationship, not a quick sale.
  • A focus on continuous improvement.
  • Experience:
    • in telemarketing for new businesses (cold calls) * in carrying out market research
    • in telemarketing for new business - with existing clients * in customer contact
  • One 4 All has a current data base of New Zealand Residential and Business telephone numbers. This is available for your campaigns at no extra cost.

© One 4 All 2004 Limited (2006) :: 0064 6 3514-320