Outbound Services

Outbound calls require special skills and no company is more aware of that than ours. Anne Stichbury is one of the few lecturers in New Zealand that teaches Outbounding. All our staff are given outbound training. They are taught sales skills, they are taught about meeting multiple objectives, they are taught the importance of closing sales, the importance of building rapport and above all the importance of ownership. We give our staff the tools they need to do their jobs effectively, whether that be technical, product knowledge or in training. Whilst some call centres concentrate on how many calls they can get through an hour, we focus on the quality of call and the results. After all wouldn’t you prefer we rung 45 people an hour and had 10 results than rung 60 and had none. We measure performance, but we measure it in results for our customers, follow up, and customer service. We take a team approach. The strength of our team is with the individual strengths and skills of our team members. So we are always looking for feedback from our team members to improve systems, scripting and results

We recognise the importance of not just providing an effective service but also the importance of utilising our resources at times that are going to give you the best results. With that in mind residential telemarketing is carried out only in the evenings between 5.30 and 8.30pm Monday to Friday and for business calls - Monday to Friday between 9.00 am and 5.00 pm.

Outbounding Services include:

• Telemarketing - both cold calling and warm calls
• Market research
• Customer relation building calls